It has now been 11 weeks since my claim for 2 cancelled flights, 2 hotel rooms at LHR, 1 taxi LGW-LHR, 1 taxi LHR-LGW, and one meal at LGW for 4 adult passengers. After 8 weeks I filed a claim with CEDR on 25 October and was told I would make an initial assessment with 15 working days.ġ5 working days passed and I called CEDR, they informed me 'due to high volumes of cases' the deadline for an initial assessment would be extended by 'around 3 weeks' but told my case 'is eligible' just that it's not been sent over to the airline. I filed a claim with BA on 27 August, other than an automated response I have had no communication from BA. Our total delay was around 24-hours and we had to make our own way from MCO to TPA. The morning of 27 August our rebooked flight LHR-MIA was cancelled due to 'operational reasons' and we were rebooked again on LGW-MCO later that day. All flights to TPA including connections were full the 26th and 27th so we were rebooked LHR-MIA on 27 August.

Our flight LGW-TPA on 26 August was cancelled after boarding due to a 'mechanical issue' with the wing, we were told by ground staff hotels and taxis would not be provided and we should ‘pay and claim’ for them.

A datapoint to share that after nearly three months I have still had no response to my claim from August.

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